Quality inspection by the Service Center upon receiving instruments from the manufacturer. Every instrument that reaches the end user must be not only fully functional but also safe and reliable in use. Therefore, immediately upon receipt from the manufacturer, our Service Center performs a thorough quality inspection of each instrument. This process ensures that all products we supply comply with established quality and safety standards.
We are committed to ensuring the highest level of customer satisfaction. We understand that in certain cases a product may not meet customer expectations or may have defects. Therefore, we have established a clear and transparent complaint handling procedure.
Upon receipt of your notification, our team will conduct an internal investigation to assess the situation. It may be necessary to collect the product for diagnostics or further evaluation at our Service Center. We will contact you to request additional information or to clarify relevant details if needed.
Based on the information obtained, we will make a decision regarding your complaint. This may include product replacement, repair, or refund. In some cases, the complaint may not be approved, for example, due to expiration of the warranty period, improper storage, or misuse of the product. We strive to ensure a fair and prompt review of each case to meet our customers’ needs.
We will promptly arrange the replacement, repair, or refund in accordance with the approved decision. All implementation details will be agreed upon with you in advance. Please note that if the product is not in stock, the replacement process may take longer, as the item will need to be ordered from the manufacturer.
Once the issue has been resolved, the complaint will be closed. Our goal is to ensure that every customer remains satisfied following their experience with our company.
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Monday - Friday:
9:00 a.m. to 6:00 p.m. without a break
12 Illinska St., Kyiv, Ukraine
+380 44 331 4535
